Account & Security
Keeping your contact details and account secure.
Age Verification & Guardian Consent
HappinessCue has a minimum age for creating your own account. If the date of birth you enter is below that minimum, you can still register — but only as that ch...
Resetting a Forgotten Password
If you've forgotten your password, you can reset it yourself, in a couple of minutes, without needing to contact support. Requesting a reset link From the login...
Keeping Your Account Secure: Signing In From a New Location
For your account's security, HappinessCue allows only one active, signed-in session at a time. If you sign in somewhere new while you're already signed in elsew...
Why Unverified Accounts Get Removed After a Period of Inactivity
If you register a Client or Expert account and never verify your email address, that account is automatically deactivated after a set idle period, and its email...
Account Blocking & Archival — What It Means
From time to time, Admin may need to temporarily block an account or archive one — two different things, with two different outcomes. This applies the same way...
Changing Your Email or Mobile Number
You can change either your email or your mobile number yourself from your Account Security page, whether you're a Client or an Expert — it's the exact same proc...
Password & Account Security
A few honest, practical notes on keeping your account secure. Choosing a password When you register, your password needs to meet the platform's current minimum...