Privacy Policy

Privacy Policy

Effective Date: 18 May 2026
Platform: HappinessCue®
Website: https://www.happinesscue.com
Owned & Operated By: CareerBricks Learning Solutions (Proprietorship Firm, India)

HappinessCue® Privacy Policy

At HappinessCue®, we believe privacy is not merely a legal obligation - it is a responsibility built on trust.

This Privacy Policy explains how HappinessCue® (“HappinessCue”, “Platform”, “we”, “our”, or “us”) collects, uses, stores, processes, protects, and shares your information when you access or use our website, services, tools, dashboards, or related digital features.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

1. Scope of this Privacy Policy

This Privacy Policy applies to all individuals interacting with HappinessCue®, including:

• Visitors browsing the Platform
• Clients seeking sessions or guidance
• Experts offering services on the Platform
• Premium users
• Individuals contacting support or engaging with platform services

This Policy applies to information collected through:

• The website
• User dashboards and profiles
• Session booking systems
• Communication tools
• Support interactions
• Integrated third-party services
• Payment and onboarding processes

This Policy does not apply to third-party websites, applications, or services that are not controlled or operated by HappinessCue®.

2. Nature of the Platform

HappinessCue® is a technology-enabled facilitation platform that connects users with independent Experts offering:

• Coaching
• Mentoring
• Wellness guidance
• Personal development support
• Advisory-based services

HappinessCue® does not provide:

• Medical treatment
• Psychiatric diagnosis
• Clinical therapy
• Emergency response services
• Healthcare services unless explicitly stated otherwise

Experts available on the Platform operate independently and are not employees, representatives, or agents of HappinessCue®.

3. Information We Collect

We collect only such information as is reasonably necessary for legitimate platform operations, security, compliance, and user experience.

3.1 Account & Registration Information

When you create an account, we may collect:

• Full name
• Email address
• Mobile number
• City, state, and country
• Login credentials
• Account preferences

3.2 Profile & User Information

Depending on your use of the Platform, we may collect:

• Profile details
• Session preferences
• Availability information
• User-generated content
• Reviews and feedback
• Communication preferences

3.3 Expert Verification Information

Experts may be required to provide additional information for onboarding, verification, compliance, payouts, or platform integrity purposes, including:

• Government-issued identification
• PAN details
• GST information (if applicable)
• Educational qualifications
• Professional credentials
• Certifications
• Bank account details for payouts

Submission of verification information does not guarantee approval, listing, or continued visibility on the Platform.

3.4 Payment & Transaction Information

We may collect:

• Transaction IDs
• Billing records
• Payment confirmations
• Subscription information
• Invoice-related details

Important:

HappinessCue® does not store debit card, credit card, CVV, banking PIN, or UPI PIN details.

Payments are processed through authorised third-party payment gateway providers.

3.5 Communication & Interaction Information

We may collect and store:

• Support conversations
• Emails exchanged with support
• Platform messages
• Reviews and ratings
• User feedback
• Complaint submissions

3.6 Technical & Usage Information

We may automatically collect certain technical and usage-related information, including:

• IP address
• Browser type
• Device information
• Operating system
• Session duration
• Pages visited
• Platform interaction patterns
• Cookies and tracking information
• Crash logs and diagnostics

This information helps improve:

• Security
• Stability
• User experience
• Performance optimisation
• Fraud prevention

3.7 Sensitive & Personal Information

The Platform is not intended to collect or maintain clinical medical records.

However, users may voluntarily share personal, emotional, or sensitive information during interactions with Experts.

Such information:

• Is treated confidentially
• Is processed only for legitimate platform purposes
• Is subject to reasonable privacy safeguards

Users should exercise discretion while sharing highly sensitive personal information.

4. Session Privacy & Recording Policy

By default:

• Audio/video sessions are not recorded by HappinessCue®
• Live interactions are intended to remain private between Clients and Experts

However, limited review access or recording may occur:

• With user consent
• Where legally required
• For fraud prevention
• For safety investigations
• For dispute resolution
• For platform quality assurance in exceptional situations

Experts may independently maintain limited professional notes or summaries for continuity, reference, or professional purposes.

Users acknowledge that absolute confidentiality cannot be guaranteed beyond reasonable technological and operational safeguards.

5. Purpose of Data Collection & Processing

We may use information collected for legitimate business and operational purposes, including:

• Creating and managing accounts
• Enabling bookings and payments
• Verifying Experts
• Providing customer support
• Personalising user experience
• Sending reminders, confirmations, and notifications
• Preventing fraud and misuse
• Maintaining platform security
• Conducting analytics and performance monitoring
• Improving platform functionality
• Complying with legal obligations
• Enforcing platform policies and agreements

We do not sell or rent your personal data to third parties.

6. Lawful Basis for Processing

Where applicable under Indian law and evolving data protection standards, we process data based on:

• User consent
• Performance of contractual obligations
• Legitimate business interests
• Legal and regulatory obligations
• Fraud prevention and security purposes

By using the Platform, you consent to the collection and processing practices described in this Privacy Policy.

7. Data Sharing & Third-Party Services

We may share limited information with trusted third parties where reasonably necessary, including:

• Payment gateway providers
• Banking and payout partners
• Hosting and infrastructure providers
• Analytics and technology vendors
• Customer support tools
• Legal, regulatory, or governmental authorities where required by law

Only the minimum reasonably necessary information is shared.

Third-party providers operate under their own privacy policies and compliance frameworks.

HappinessCue® is not responsible for independent third-party privacy practices.

8. International Data Transfers

Some service providers, cloud infrastructure systems, or integrated tools may process data outside India.

Where cross-border processing occurs, HappinessCue® implements reasonable safeguards consistent with applicable laws and commercially accepted practices.

9. Data Security

We implement commercially reasonable technical and organisational safeguards designed to protect information from:

• Unauthorised access
• Misuse
• Loss
• Alteration
• Disclosure
• Destruction

Security measures may include:

• SSL encryption
• Access controls
• Authentication systems
• Secure infrastructure
• Monitoring and detection systems
• Restricted internal access

However:

No digital platform, internet transmission, or storage system can guarantee absolute security.

Users are responsible for:

• Maintaining password confidentiality
• Securing their devices
• Protecting email access
• Preventing unauthorised account usage

10. User Rights

Subject to applicable law, users may request:

• Access to their personal information
• Correction of inaccurate data
• Withdrawal of consent
• Deletion of account information
• Restriction of processing where applicable
• Information regarding data processing practices

Requests may be submitted to:

📧 support@happinesscue.com

We may require reasonable identity verification before processing requests.

Certain information may continue to be retained where legally required.

11. Cookies & Tracking Technologies

HappinessCue® uses cookies and similar technologies to:

• Enable core platform functionality
• Remember user preferences
• Improve user experience
• Analyse usage behaviour
• Enhance security and performance

Users may manage cookie settings through browser controls.

Disabling certain cookies may affect platform functionality.

Please refer to our Cookie Policy for additional information.

12. Data Retention

We retain information only for as long as reasonably necessary for:

• Platform operations
• Legal compliance
• Fraud prevention
• Taxation and audit obligations
• Dispute resolution
• Security purposes

Certain data may continue to remain in:

• Backups
• Logs
• Compliance systems
• Archival systems

for limited periods even after deletion requests.

13. Account Deletion

Users may request account deletion at any time, subject to:

• Identity verification
• Applicable legal obligations
• Fraud prevention requirements
• Compliance obligations

Deletion requests may be submitted through:

• support@happinesscue.com

Certain information may continue to be retained where required under law or for legitimate compliance purposes.

Please refer to the Account Deletion & Data Retention Policy for further details.

14. Children’s Privacy

The Platform is intended primarily for individuals aged 18 years or above.

Where minors access services under parental or guardian supervision, appropriate consent may be required.

HappinessCue® does not knowingly solicit or intentionally collect personal information from minors without appropriate lawful basis.

15. Confidentiality Limitations

While HappinessCue® values user privacy and confidentiality, users acknowledge that confidentiality may be limited:

• Where disclosure is required by law
• Where necessary to prevent harm
• Where required for fraud investigation
• Where required for safety or compliance purposes
• Where mandated by lawful governmental or judicial orders

16. Compliance with Indian Law

HappinessCue® aims to operate in alignment with applicable Indian laws, including:

• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Information Technology Act, 2000
• Applicable taxation and consumer protection regulations

The Platform continues to evolve its compliance framework as legal standards and operational requirements develop.

17. Third-Party Links & External Platforms

The Platform may contain links to third-party websites, applications, tools, or services.

HappinessCue®:

• Does not control such third parties
• Does not endorse their practices
• Is not responsible for their privacy or security policies

Users access third-party services at their own discretion and risk.

18. Policy Updates

This Privacy Policy may be revised periodically to reflect:

• Legal or regulatory changes
• Platform updates
• Security improvements
• Operational requirements
• Product enhancements

Updated versions will be published on the Platform.

Continued use of the Platform after updates constitutes acceptance of revised terms.

19. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India.

Any disputes arising in relation to this Policy shall fall under the exclusive jurisdiction of courts located in Gurugram, Haryana.

20. Contact & Grievance Information

For privacy-related requests, concerns, complaints, or data-related queries, users may contact:

📧 support@happinesscue.com

Target response timeline:

Within 15 working days where reasonably practicable.

Final Note

Your trust matters deeply to us.

HappinessCue® remains committed to building a platform experience that prioritises privacy, transparency, responsibility, and user respect while balancing legal, operational, and security obligations.