Account Deletion & Data Retention Policy

Account Deletion & Data Retention Policy

Effective Date: 18 May 2026
Platform: HappinessCue®
Website: https://www.happinesscue.com
Owned & Operated By: CareerBricks Learning Solutions (Proprietorship Firm, India)

HappinessCue® Account Deletion & Data Retention Policy

This Account Deletion & Data Retention Policy (“Policy”) explains how HappinessCue® (“HappinessCue”, “Platform”, “we”, “our”, or “us”) manages:

• Account deletion requests
• User data retention
• Post-deletion processing
• Inactive account handling
• Compliance-related data storage

This Policy applies to all registered users of the Platform, including:

• Clients
• Experts
• Premium users

By creating or using an account on the Platform, you acknowledge that you have read and understood this Policy.

1. Purpose of this Policy

HappinessCue® aims to balance:

• User privacy rights
• Platform integrity
• Fraud prevention
• Operational continuity
• Legal and compliance obligations

This Policy is intended to provide transparency regarding:

• How account deletion works
• What information may continue to be retained
• Why certain information cannot always be immediately erased
• How inactive accounts may be managed over time

2. Key Definitions

For the purpose of this Policy:

“Account”

Refers to a registered user profile on the Platform.

“Deletion”

Refers to disabling user access and removing the account from active platform visibility.

“Retention”

Refers to continued storage of limited information for legitimate legal, operational, security, fraud-prevention, or compliance purposes.

“Inactive Account”

Refers to an account showing prolonged absence of meaningful activity.

3. User-Initiated Account Deletion

Users may request deletion of their account at any time, subject to:

• Identity verification
• Compliance obligations
• Fraud prevention requirements
• Operational review where reasonably necessary

3.1 How to Request Deletion

Users may request deletion through:

• Platform account settings (where available)
• Official support channels
• support@happinesscue.com

The Platform may require reasonable identity verification before processing deletion requests.

3.2 What Happens After Deletion

Once deletion is processed:

• Account access may be permanently disabled
• Public profile visibility may be removed
• Active session access may terminate
• Certain platform features may become inaccessible
• Some user-generated content may no longer remain publicly visible

Deletion may be irreversible.

Users are encouraged to retain copies of important information before requesting deletion.

4. Data Retention After Deletion

Even after account deletion, certain information may continue to be retained where reasonably necessary for:

• Legal compliance
• Taxation requirements
• Audit obligations
• Fraud prevention
• Security monitoring
• Dispute resolution
• Enforcement of platform rights
• Regulatory obligations

Examples may include:

• Financial transaction records
• Payment confirmations
• Invoice records
• Fraud-prevention logs
• Security monitoring information
• Compliance documentation

Retention periods may vary depending on:

• Applicable law
• Regulatory obligations
• Operational requirements
• Security considerations

5. Residual & Backup Data

Users acknowledge that:

• Certain information may temporarily remain in backup or archival systems
• Immediate deletion from all systems may not always be technically feasible
• Residual data may persist for limited operational or security periods

Such information continues to remain subject to reasonable security safeguards.

6. Re-Registration Restrictions

HappinessCue® reserves the right to restrict or deny re-registration where reasonably necessary for:

• Fraud prevention
• Safety concerns
• Abuse prevention
• Duplicate account misuse
• Operational integrity
• Platform risk management

The Platform is not obligated to permit reactivation or recreation of previously deleted accounts.

7. Inactive Accounts

To support data minimisation and operational efficiency, the Platform may manage inactive accounts periodically.

An account may be considered inactive where there is prolonged absence of meaningful activity.

Meaningful activity may include:

• Logging into the account
• Booking or attending sessions
• Conducting Expert sessions
• Updating profile information
• Subscription activity
• Platform messaging or interactions

7.1 Inactive Account Actions

Where reasonably appropriate, the Platform may:

• Send inactivity reminders
• Restrict inactive accounts
• Archive account information
• Delete inactive accounts after extended inactivity

The Platform reserves discretion regarding inactivity management timelines.

8. User Responsibilities Before Deletion

Before requesting deletion, users are encouraged to:

• Download important records
• Save invoices or transaction history
• Retain session-related information where necessary
• Preserve independently required compliance records

HappinessCue® may not be able to restore deleted information after processing.

9. Expert-Specific Retention Considerations

Experts remain independently responsible for maintaining:

• Taxation records
• Professional documentation
• Compliance-related records
• Independent business obligations

The Platform does not assume responsibility for maintaining Expert records beyond reasonable operational or legal requirements.

10. Privacy & Security

Information retained after deletion continues to be subject to commercially reasonable safeguards designed to protect against:

• Unauthorised access
• Misuse
• Loss
• Disclosure

However, no digital system can guarantee absolute security.

Users remain responsible for protecting:

• Devices
• Email accounts
• Login credentials

prior to deletion.

11. Fraud Prevention & Abuse Monitoring

The Platform may retain limited information after deletion where reasonably necessary to:

• Detect suspicious activity
• Prevent fraud
• Investigate abuse
• Enforce platform restrictions
• Maintain security and operational integrity

Such retention may continue even where broader deletion requests have been processed.

12. Children & Guardian Requests

The Platform is primarily intended for individuals aged 18 years or above.

Where accounts involve minors under lawful supervision, deletion requests may require:

• Guardian verification
• Proof of authority
• Additional validation procedures

13. Compliance with Indian Law

HappinessCue® aims to operate in alignment with applicable Indian legal frameworks, including:

• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Information Technology Act, 2000
• Applicable taxation and consumer protection regulations

Operational practices may continue evolving as legal and regulatory standards develop.

14. Third-Party Services & External Systems

Some data may be processed through third-party providers, including:

• Payment gateways
• Hosting providers
• Analytics systems
• Infrastructure services

Deletion from third-party systems may remain subject to:

• Independent provider practices
• Technical limitations
• Legal obligations

HappinessCue® is not responsible for independent third-party data retention practices beyond reasonable platform control.

15. Limitation of Liability

To the fullest extent permitted by law:

HappinessCue®, CareerBricks Learning Solutions, and associated parties shall not be liable for:

• Loss of deleted information
• Inability to recover deleted content
• Operational consequences of deletion
• Third-party retention practices
• User failure to retain necessary records
• Delays caused by verification or compliance procedures

Users request deletion entirely at their own discretion and responsibility.

16. Amendments & Updates

HappinessCue® reserves the right to modify this Policy periodically to reflect:

• Legal developments
• Operational requirements
• Security considerations
• Product changes
• Compliance obligations

Updated versions shall be published on the Platform.

Continued use after updates constitutes acceptance of revised terms.

17. Governing Law & Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India.

All disputes arising in relation to this Policy shall fall under the exclusive jurisdiction of courts located in Gurugram, Haryana.

18. Contact Information

For account deletion requests, privacy concerns, or data-related queries:

📧 support@happinesscue.com

Final Note

HappinessCue® aims to maintain a balanced approach between user privacy, platform safety, fraud prevention, operational continuity, and evolving legal obligations.