Payment, Cancellation & Refund Policy

Payment, Cancellation & Refund Policy

Effective Date: 18 May 2026
Platform: HappinessCue®
Website: https://www.happinesscue.com
Owned & Operated By: CareerBricks Learning Solutions (Proprietorship Firm, India)

HappinessCue® Payment, Cancellation & Refund Policy

This Payment, Cancellation & Refund Policy (“Policy”) governs all financial transactions conducted through the HappinessCue® platform (“Platform”), including:

Session bookings
Expert consultations
Premium plans and subscriptions
Wallet credits (if enabled)
Promotional offers
Platform-related purchases or paid services

By making any payment through the Platform, you acknowledge that:

You have read and understood this Policy
You agree to be legally bound by it
You agree to all related platform policies and agreements

If you do not agree with this Policy, you must not proceed with payments or bookings on the Platform.

1. General Payment Terms

1.1 Pricing & Currency

Unless otherwise stated:

All prices displayed on the Platform are in Indian Rupees (INR)
Applicable taxes may be charged additionally where required
Platform fees and gateway charges may apply

Pricing, offers, discounts, or promotional benefits may change periodically without prior notice.

1.2 Third-Party Payment Providers

Payments are processed through authorised third-party payment gateway providers.

HappinessCue® does not store:

Debit or credit card details
Banking PINs
UPI PINs
CVV information

Users acknowledge that:

Payment processing is subject to third-party systems
Banks and payment providers operate independently
Delays or failures beyond reasonable platform control may occur

HappinessCue® shall not be liable for:

Banking delays
Payment gateway outages
Failed transactions caused by external systems
Incorrect payment information submitted by users

1.3 Payment Confirmation

Bookings or purchases are considered confirmed only after:

Successful payment authorisation
Receipt of payment confirmation
Platform acknowledgement of the transaction

The Platform reserves the right to:

Decline suspicious transactions
Conduct fraud reviews
Restrict high-risk transactions
Cancel transactions where reasonably necessary for security or compliance purposes

2. Session Bookings

Before completing a booking, users are responsible for reviewing:

Expert details
Session timing
Session duration
Pricing
Applicable policies

Users acknowledge that:

Session availability may change
Experts operate independently
Remote digital services involve technical limitations

3. Client-Initiated Cancellations

Refund eligibility depends on the timing of cancellation prior to the scheduled session.

3.1 Standard Refund Structure

Cancellation Timeline	Refund Eligibility
More than 7 days before session	100% refund
Between 3 and 7 days before session	50% refund
Between 24 and 72 hours before session	20% refund
Less than 24 hours before session	No refund

Applicable deductions may include:

Payment gateway charges
Platform fees
Taxes
Promotional adjustment recoveries where applicable

3.2 Valid Cancellation Methods

Cancellations must be initiated through:

Platform cancellation systems
Official support channels where acknowledged

The Platform may decline cancellation claims that:

Cannot be reasonably verified
Are submitted after session commencement
Violate policy conditions

4. Expert-Initiated Cancellations

Where a confirmed session is cancelled by the Expert or interrupted due to Expert-side non-participation:

The Platform may, at its discretion:

Issue a full refund
Offer rescheduling options
Provide wallet credit where enabled
Apply internal Expert penalties

The Platform reserves discretion in determining the appropriate resolution based on operational circumstances.

5. No-Shows & Missed Sessions

5.1 Client No-Shows

Where a Client:

Fails to join a scheduled session
Arrives significantly late
Leaves prematurely
Experiences user-side internet or device issues
Does not participate meaningfully

the session may be treated as completed.

Such situations may not qualify for:

Refunds
Rescheduling
Compensation

5.2 Expert No-Shows

Where an Expert fails to attend a confirmed session without reasonable justification:

The Platform may:

Issue refunds or credits to Clients
Restrict Expert visibility
Apply operational penalties
Suspend or terminate Expert participation

6. Technical Issues & Connectivity Limitations

Users acknowledge that remote digital services depend upon:

Stable internet connectivity
Device compatibility
Third-party infrastructure
External technical systems

HappinessCue® shall not be liable for disruptions arising from:

User-side internet failures
Power outages
Device malfunctions
ISP failures
Third-party platform outages
External technical interruptions

Users are responsible for ensuring adequate technical readiness before sessions.

Refunds or compensation may not be provided for user-side technical failures.

7. Rescheduling Policy

Unless explicitly enabled by the Platform:

Sessions may not be eligible for rescheduling
Missed sessions may be treated as completed
Rescheduling requests remain subject to operational feasibility and platform discretion

The Platform reserves the right to modify rescheduling capabilities periodically.

8. Premium Plans & Subscription Payments

Payments relating to:

Premium plans
Subscription features
Visibility enhancements
Advanced tools
Promotional upgrades

are additionally governed by the Premium Plans Terms of Use.

Unless expressly stated otherwise:

Premium payments are non-refundable
Partial usage does not entitle users to partial refunds
Early cancellation does not guarantee refund eligibility

9. Promotional Offers, Coupons & Credits

The Platform may provide:

Coupons
Promotional discounts
Wallet credits
Limited-time offers
Referral benefits

Such benefits:

May be modified or withdrawn without notice
May carry separate eligibility conditions
May not be redeemable for cash
May expire automatically

The Platform reserves the right to revoke benefits in cases involving:

Fraud
Abuse
Manipulation
Policy violations

10. Refund Processing Timelines

Approved refunds may generally be processed as follows:

Refund Method	Estimated Timeline
Original payment source	10–15 working days
Wallet credit (where enabled)	Up to 24 hours

Actual timelines may vary depending on:

Banks
Payment providers
Financial institutions
Technical systems

HappinessCue® shall not be liable for delays caused by external financial systems.

11. Chargebacks & Payment Disputes

Users are encouraged to contact Platform support before initiating chargebacks or payment disputes.

Where users:

Initiate abusive chargebacks
Misrepresent transaction facts
Engage in fraudulent dispute activity

the Platform may:

Suspend accounts
Restrict future access
Deny refund eligibility
Recover financial losses where legally permissible

The Platform reserves the right to provide transaction-related evidence to payment providers, banks, or lawful authorities where reasonably necessary.

12. Fraud Prevention & Risk Monitoring

HappinessCue® reserves the right to:

Review suspicious transactions
Delay payouts or refunds during investigations
Restrict high-risk activity
Verify identities where necessary
Suspend accounts associated with fraudulent behaviour

Fraud prevention measures are implemented to protect:

Users
Experts
Payment systems
Platform integrity

13. Taxes & Compliance

Users acknowledge that:

Applicable taxes may apply to transactions
Experts remain independently responsible for their taxation obligations
Invoice structures may vary depending on operational and regulatory requirements

HappinessCue® reserves the right to deduct taxes or statutory charges where legally required.

14. Platform Discretion & Exceptional Circumstances

The Platform reserves the right, at its sole discretion, to:

Resolve disputes case-by-case
Issue goodwill credits where operationally appropriate
Override refund outcomes in exceptional circumstances
Restrict abuse of refund systems
Modify refund structures for operational or legal reasons

No discretionary resolution shall create a continuing obligation or precedent.

15. Force Majeure

HappinessCue® shall not be liable for payment, refund, or session disruptions arising from events beyond reasonable control, including:

Natural disasters
Public emergencies
Government restrictions
Banking failures
Internet outages
Cyber incidents
Infrastructure failures
Technical disruptions

Refund obligations may be adjusted where reasonably necessary under such circumstances.

16. Limitation of Liability

To the fullest extent permitted by law:

HappinessCue®, CareerBricks Learning Solutions, and associated parties shall not be liable for:

Indirect or consequential losses
Missed opportunities
Emotional or reputational damages
Payment gateway failures
Banking delays
Technical disruptions
User dissatisfaction relating to Expert interactions

Users transact through the Platform entirely at their own discretion and risk.

In no event shall the aggregate liability of HappinessCue® exceed the amount paid by the user to the Platform during the preceding three months.

17. Amendments & Updates

HappinessCue® reserves the right to modify this Policy periodically to reflect:

Legal developments
Operational changes
Payment provider requirements
Fraud prevention measures
Product or feature updates

Updated versions shall be published on the Platform.

Continued use after updates constitutes acceptance of revised terms.

18. Governing Law & Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India.

All disputes shall fall under the exclusive jurisdiction of courts located in Gurugram, Haryana.

19. Contact Information

For payment-related support, refund concerns, or transaction disputes:

📧 support@happinesscue.com

Final Note

HappinessCue® aims to maintain fair, transparent, and operationally responsible payment practices while balancing platform integrity, fraud prevention, Expert fairness, and user experience.